Terms and Policies

Terms of Service: Customers

Please read these terms carefully.

Last updated: February 2026

1. INTRODUCTORY

The Terms of Use stated herein (collectively, the "Terms of Use" or this "Agreement") constitute a legal agreement between you and Arohon Ltd. (the "Company"). In order to use the Service defined below you must agree to the Terms of Use that are set out below.

The Company reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Service shall be effective upon the posting of an updated version at Arohon. You agree that it shall be your responsibility to review the Terms of Use regularly whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.

Important, please read these terms carefully. By using the Service (as defined below), you agree that you have read, understood, accepted and agreed with the Terms of Use. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.

2. SERVICES

The Services comprise mobile applications and related services (each, an "Application"), which enable users to arrange and schedule transportation services with third party providers of such services under agreement with the Company ("Third Party Providers"). In certain instances, the Services may also include an option to receive transportation services for an upfront price, subject to acceptance by the respective Third Party Providers. Unless otherwise agreed by the Company in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use.

3. NOT A TRANSPORTATION PROVIDER

The Company is a technology company that does not provide transportation services and the Company is not a transportation provider. It is up to the third-party transportation providers to offer transportation services to you and it is up to you to accept such transportation services. The service of the Company is to link you with such third-party transportation providers, but does not, and nor is it intended to, provide transportation services or any act that can be construed in any way as an act of a transportation provider.

Accordingly, you unconditionally understand and acknowledge that your ability to obtain transportation services through the use of the services does not establish the Company as a provider of transportation services or as a transportation carrier and the Company is not, in any way whatsoever, responsible nor liable for the acts and/or omissions of any third party transportation provider and/or any transportation services provided to you.

4. RIGHT TO REFUSE AND BLACKLIST

Notwithstanding anything herein written, the Company may, at its sole and absolute discretion, blacklist you permanently or temporarily and reject your request to use the Application and/or Service or any part thereof for such reasons as it deems fit, including but not limited to receiving complaints about you from third party providers or employees of the Company about your behaviour or interaction with anyone whatsoever (including but not limited to third party provider, Company's employees, law enforcement, government authorities) whilst and/or before using the Service.

5. REPRESENTATIONS AND WARRANTIES

By using the Service, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms of Use and that you are at least eighteen (18) years old. Without limiting the generality of the foregoing, the Service is not available to persons under the age of eighteen (18) or such persons that are forbidden for any reason whatsoever to enter into a contractual relationship. By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use. You further confirm that all the information which you provide shall be true and accurate. Your use of the Service is for your own sole, personal use. You undertake not to authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Service, you agree to comply with all applicable laws whether in your home nation or otherwise in the country, state and city in which you are present while using the Service.

You may only access the Service using authorized means. It is your responsibility to check and ensure that you have downloaded the correct Software for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device.

The Company reserves the unconditional right to not permit you to use the Service should you use the Application and/or the Software with an incompatible or unauthorized device or for purposes other than which the Software and/or the Application is intended to be used.

Without limitation to the generality of the foregoing, by using the Software or the Application and availing the services of Arohon, you agree that:

  1. You agree that your use of the Service will be subject to the Company's Privacy Policy as may be amended from time to time;
  2. You agree that the Service is provided on a reasonable effort basis;
  3. You will not use the Service or any part thereof for carrying contraband items and if, in the event that you display suspicious behaviour, you will fully comply with the request of the third party service provider, any government authority and/or law enforcement, to inspect any bags and/or items you are carrying with you which may or may not be readily visible;
  4. You shall not impair or circumvent the proper operation of the network which the Service operates on;
  5. You are aware that when requesting transportation services by SMS or use of the Service, standard telecommunication charges will apply;
  6. You shall not employ any means to defraud the Company or enrich yourself, through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by the Company to encourage new subscription or usage of the Service by new or existing passengers;
  7. You will only use an access point or data account which you are authorized to use;
  8. You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
  9. You will provide the Company with proof of identity as it may reasonably request or require;
  10. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
  11. You will only use the Software and/or the Application for your own use and will not resell it to a third party;
  12. You will not copy, or distribute the Software or other content without written permission from the Company;
  13. You will not try to harm the Service, the Application and/or the Software in any way whatsoever;
  14. You shall not intentionally or unintentionally cause or attempt to cause damage to the third-party transportation provider;
  15. You will not impair the proper operation of the network;
  16. You shall not contact the third-party transportation provider for purposes other than the Service;
  17. You will not use the Service, the Application and/or the Software for purposes other than obtaining the Service;
  18. You will not use the Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings;
  19. You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
  20. You will only use the Service for the purpose for which it is intended to be used;
  21. You will only use the Service for lawful purposes;

You unconditionally agree to assume full responsibility and liability for all loss or damage suffered by yourself, the third-party service provider, the Company and/or any third party as a result of any breach of the Terms of Use.

6. PAYMENT

You may choose to pay for the transportation services by cash and where available, by pre-purchased credits or digital payment methods as detailed in the Application.

Once you have completed a journey using the Service, you are required to make payment in full to the third party transportation provider and such payment is non-refundable except as provided in our Return and Refund Policy. If you have any complaints in relation to the transportation service provided, then that dispute must be taken up with the third party transportation provider directly, or you may contact us through the Application for assistance.

You may choose to purchase credits through any of the methods as may be made available in the Application from time to time. Selecting a particular payment method means you are agreeing to the terms of service of the Company's processing partners and your financial institution. You will bear all fees that may be charged by such processing partners and/or your financial institution (if any) for the payment method you have selected.

7. TAXES

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force in Bangladesh and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

8. LICENSE GRANT & RESTRICTIONS

The Company and its licensors, where applicable, hereby grant you a revocable, non-exclusive, non-transferable, non-assignable, personal, limited license to use the Application and/or the Software, solely for your own personal, non-commercial purposes, subject to the Terms of Use herein. All rights not expressly granted to you are reserved by the Company and its licensors.

(a) You shall not:

  • license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way;
  • modify or make derivative works based on the Application and/or the Software;
  • create internet "links" to the Application or "frame" or "mirror" the Software on any other server or wireless or internet-based device;
  • reverse engineer or access the Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Application and/or the Software, or (c) copy any ideas, features, functions or graphics of the Application and/or the Software;
  • launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms;
  • use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents;
  • post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights;
  • remove any copyright, trademark or other proprietary rights notices contained in the Service.

(b) You may use the Software and/or the Application only for your personal, non-commercial purposes and shall not use the Software and/or the Application to:

  • send spam or otherwise duplicative or unsolicited messages;
  • send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material;
  • send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs;
  • interfere with or disrupt the integrity or performance of the Software and/or the Application or the data contained therein;
  • attempt to gain unauthorized access to the Software and/or the Application or its related systems or networks;
  • Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;
  • to abstain from any conduct that could possibly damage the Company's reputation or amount to being disreputable.

9. INTELLECTUAL PROPERTY OWNERSHIP

The Company and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. The Terms of Use do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by the Company and/or its licensors. The Company's name, the Company's logo, the Service, the Software and/or the Application and the third party transportation providers' logos and the product names associated with the Software and/or the Application are trademarks of the Company or third parties, and no right or license is granted to use them.

10. CONFIDENTIALITY

You shall maintain in confidence all information and data relating to the Company, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of the Company (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from the Company, or any of its affiliated companies, or created in the course of this Agreement. You shall further ensure that you only use such confidential information in order to perform the Service, and shall not without the Company's prior written consent, disclose such information to any third-party nor use it for any other purpose. You shall only disclose such information to such officers, employees and agents as need to know it to fulfil its obligations under this Agreement.

The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information: was at the time of receipt already in your possession; is, or becomes in the future, public knowledge through no fault or omission of you; was received from a third-party having the right to disclose it; or is required to be disclosed by law.

11. PERSONAL DATA PROTECTION

You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder. For the purposes of this Agreement, "Personal Data" means information about you, from which you are identifiable. The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for the Application may be incomplete. The Company may use and process your Personal Data for business and activities of the Company. If you do not consent, please notify the Company at support@arohon.co or using the support contact details in the Application. If any of the Personal Data that you have provided to us changes, please update your details. The Company will, to the best of its abilities, effect such changes as requested within fourteen (14) working days. By submitting your information to the Company, you consent to the use of that information as set out in the form of submission and in the Terms of Use.

12. THIRD PARTY INTERACTIONS

During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party providers, advertisers or sponsors showing their goods and/or services through the Service. Any such activity is solely between you and the applicable third-party. The Company and its licensors shall have no liability for any such correspondence, purchase, transaction or promotion. The Company may rely on third party advertising and marketing supplied through the Service. By agreeing to the Terms of Use you agree to receive such advertising and marketing. If you do not want to receive such advertising, you should notify us. The Company reserves the right to charge you a higher fee for or deny you use of the Service should you choose not to receive these advertising services. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party transportation provider.

13. REPAIR OR CLEANING FEES

You shall be responsible for the cost of repair for any damage to or necessary cleaning of the third party service provider's vehicle as a result of your misuse of the Service or in breach of the Terms of Use herein. The Company reserves the right to facilitate payment for reasonable cost of such repair or cleaning on behalf of the third party service provider via your designated payment method or demand from you in cash, in the event a request for repair or cleaning by the third party service provider has been verified by the Company.

14. INDEMNIFICATION

By agreeing to the Terms of Use upon using the Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party's parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses arising out of or in connection with: (a) your use of the Service in your dealings with the third party transportation providers; (b) your violation or breach of any of the Terms of Use or any applicable law or regulation; (c) your violation of any rights of any third party, including third party transportation providers arranged via the Service; or (d) your use or misuse of the Service, the Software and/or the Application.

15. DISCLAIMER OF WARRANTIES

The Company makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the service, the application and/or the software. The Service is provided to you strictly on an "as is" basis. Furthermore, the Company makes no representation, warranty, or guarantee as to the reliability, safety, timeliness, quality, suitability or availability of any services, including but not limited to the third party transportation services obtained through the use of the Service. You acknowledge and agree that the entire risk arising out of your use of the Service, and any third party services, remains solely and absolutely with you and you shall have no recourse whatsoever to the Company.

16. INTERNET DELAYS

The Service, the Application and/or the Software may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications including the device used by you or the third party transportation provider being faulty, not connected, out of range, switched off or not functioning. The Company is not responsible for any delays, delivery failures, damages or losses resulting from such problems.

17. LIMITATION OF LIABILITY

Any claims against the Company by you shall in any event be limited to the aggregate amount of all amounts actually paid by and/or due from you in utilising the Service during the event giving rise to such claims. In no event shall the Company and/or its licensors be liable to you or anyone for any direct, indirect, punitive, economic, consequential or other damages or losses. The Company does not and will not assess nor monitor the suitability, legality, ability, movement or location of any third party providers and you expressly waive and release the Company from any and all liability arising from or in any way related to the third party providers. The Company will not be a party to disputes between you and such third party providers. The quality of the third party transportation services scheduled through the use of the Service is entirely the responsibility of the third party transportation provider. You understand that by using the Service, you may be exposed to transportation that is potentially dangerous or otherwise objectionable, and that you use the Service at your own risk.

18. NOTICE

The Company may give notice by means of a general notice on the Application, electronic mail to your email address in the records of the Company, or by written communication sent by registered mail or pre-paid post to your address in the record of the Company. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to the Company by letter sent by courier or registered mail to the Company using the contact details as provided in the Application.

19. ASSIGNMENT

This Agreement as constituted by the Terms of Use as modified from time to time may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company. Any purported assignment by you in violation of this section shall be void.

20. MISCELLANEOUS

This Agreement shall be governed by Bangladesh law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

In the event that the law in an Alternate Country does not allow jurisdiction to be that of the courts of Bangladesh or where judgment of a Bangladesh court is unenforceable in the Alternate Country, unresolved disputes shall be referred to the Bangladesh International Arbitration Centre ("BIAC"), in accordance with the Rules of the BIAC by a sole arbitrator. The seat and venue of the arbitration shall be Dhaka, in the English language and the fees of the Arbitrator shall be borne equally by the parties.

No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of the Terms of Use or use of the Service.

If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The failure of the Company to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. The Terms of Use comprises the entire agreement between you and the Company.

You hereby agree that the Company is entitled to terminate this Agreement immediately in the event that you are found to be in breach of any of the terms stipulated in this Agreement. For the avoidance of doubt, the termination of this Agreement shall not require the Company to compensate, reimburse or cover any cost incurred by you in the course of you acquiring services from the third party transportation provider under this Agreement.